NDIS Support Coordination
- Scout Nursing
- Dec 22, 2025
- 4 min read
Everything You Need to Know (Easy Guide for Participants & Families)
Navigating the NDIS can feel overwhelming — especially when you’re trying to understand your plan, organise services, or manage changes along the way. Many participants and families feel unsure about where to start or who can help.
This is where NDIS Support Coordination can make a real difference.
This guide explains what Support Coordination is, what a Support Coordinator does, who it’s for, and how it helps in real life.
What is NDIS Support Coordination?
Support Coordination is a capacity-building support funded by the NDIS. Its purpose is to help participants understand their plan, connect with the right supports, and build confidence managing services over time.
A Support Coordinator does not make decisions for you. They work with you, supporting your choice and control.
What does a Support Coordinator help with?
A Support Coordinator can help you to:
understand what your NDIS plan includes
explain how your funding can be used
connect with suitable NDIS providers
organise services so they work well together
resolve issues if supports aren’t working
support you during changes or transitions
prepare for plan reviews
reduce stress for families and carers
Their role is to make the NDIS feel manageable, not confusing.
The Three Levels of NDIS Support Coordination
Not every participant receives the same level of Support Coordination. The level depends on your needs and circumstances.
Level 1 – Support Connection
Short-term support
Helps you connect with services
Focuses on building basic skills to use your plan
Level 2 – Support Coordination
The most common level
Helps organise and manage multiple supports
Builds independence and confidence
Suitable for moderate complexity
Level 3 – Specialist Support Coordination
For complex or high-risk situations
Supports participants with significant barriers
Helps coordinate across systems such as health, housing, justice, or mental health
Provides intensive planning and coordination
What should a good Support Coordinator do?
A good Support Coordinator should:
explain things clearly and honestly
listen to your goals and preferences
respect your choices
communicate regularly
act in your best interests
help prevent service breakdowns
support you during crises or unexpected events
help you become more independent over time
You should feel comfortable asking questions and confident they are working for you, not providers.
Can I choose or change my Support Coordinator?
Yes. You have choice and control.
You can choose a registered or unregistered Support Coordinator (depending on your plan type)
You can change Support Coordinators at any time if things aren’t working
Any change should follow the notice period in your service agreement
If a coordinator is not a good fit, it’s okay to explore other options.
How Support Coordinators and Providers work together
Support Coordinators and service providers have different roles:
Support Coordinators plan, organise, and problem-solve
Providers deliver the actual supports
When communication is clear and respectful, participants experience:
fewer gaps in support
smoother transitions
better outcomes
less stress for families
How Scout Nursing works with Support Coordinators
At Scout Nursing, we work collaboratively with Support Coordinators to ensure participants receive:
well-matched, consistent support workers
clear communication
flexible services
RN-led oversight when required
smooth transitions when supports change
We respect participant choice and value professional, transparent collaboration.
NDIS Support Coordination at Scout Nursing
Connecting you to the right supports and services to bring your NDIS plan and goals to life.
Support Coordination at Scout Nursing
Scout Nursing is a registered NDIS provider delivering:
Level 1 – Support Connection
Level 2 – Support Coordination
Our friendly and experienced Support Coordinators support participants across Melbourne to implement their NDIS plans, overcome challenges, and work toward meaningful goals.
How can a Scout Nursing Support Coordinator assist me?
By working together — and always doing things your way — our Support Coordinators can help you:
Understand your NDIS plan and what your funding can be used for
Set clear, achievable goals that reflect what matters to you
Explore support options and explain choices in plain language
Connect with suitable providers and community services
Build your skills and capacity to manage supports over time
Empower you to exercise choice and control
Support your independence and confidence
Navigate the NDIS system without feeling overwhelmed
Break down your budget so it makes sense and works for you
Prepare for plan reviews or changes
Problem-solve when supports are not working as expected
Our role is to make the NDIS feel manageable, practical, and supportive — not confusing.
Talk to us
If you’d like to discuss your needs or explore support options in Melbourne, our team is happy to help.
📞 03 8740 3028
Frequently Asked Questions (FAQs)
Is Support Coordination included in every NDIS plan?
No. Support Coordination is included only when the NDIA believes it’s needed. If it’s not in your plan and you feel you need it, you can request it during a plan review.
Do I need Support Coordination if my supports are simple?
Not always. Some people use Support Coordination temporarily during changes, then manage independently once things are stable.
Can a Support Coordinator choose providers for me?
No. They can explain options and make suggestions, but the final decision is always yours.
How often will I hear from my Support Coordinator?
This depends on your needs and agreement. Communication should be discussed and agreed on at the start.
Can families be involved in Support Coordination?
Yes, with participant consent. Family involvement often helps supports run more smoothly.
What if my situation becomes complex or risky?
If needs increase, you may be eligible for Specialist Support Coordination. Your coordinator can help gather evidence for a plan review.
Is Support Coordination the same as plan management?
No.
Plan managers handle invoices and payments
Support Coordinators help organise and manage services
They are different roles.
Can I change my Support Coordinator if I’m unhappy?
Yes. You can change at any time, following the notice period in your service agreement.
Final thoughts
Support Coordination is not about handing over control. It’s about understanding your plan, making informed choices, and feeling supported as you navigate the NDIS.
With the right guidance, the NDIS becomes less stressful and more focused on what matters most — your goals and quality of life.
Important note
This article provides general guidance only. NDIS plans and supports are individual. Always check your plan and speak with your planner, plan manager, or support coordinator to confirm what applies to your circumstances.
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